Tech Mahindra has officially announced Technical Support Associate job openings in Hyderabad for 2026. This opportunity is ideal for Freshers and early-career professionals seeking to build a career in Technical Support Associate. Candidates with a Any Graduate can apply for this full-time onsite role.
About Tech Mahindra
Tech Mahindra is a global information technology services and consulting company headquartered in Pune, India. It is part of the Mahindra Group and was founded in 1986. Tech Mahindra provides services such as software development, cloud computing, artificial intelligence, cybersecurity, and digital transformation. The company serves industries including telecommunications, banking, healthcare, and manufacturing, helping organizations improve business efficiency and adopt modern technology solutions worldwide.
Job Details
| Field | Information |
|---|---|
| Position | Technical Support Associate |
| Qualification | Any Graduate |
| Experience | 0 – 3 Years |
| Salary | 2.5-4.5 LPA |
| Location | Hyderabad |
| Last Date | ASAP |
Role & Responsibilities
- Ability to work in 24*7 environment, this is a must
- First Point of Contact for users to report Technical issues
- Record all interactions through call, email or chat in the Ticketing System. Resolve issues under support boundaries and route issues beyond scope to the respective Support Groups.
- First Line Troubleshooting to be done completely using the available resources and documented before assigning/routing the tickets to the L2 Groups.
- Ensure reported issues are responded and addressed as per the defined SLA timelines
- To work towards effective and timely resolution of issues.
- Document the Learnings and contribute Knowledge Articles
- Timely Communication of Priority Issues to the respective stakeholders and coordinate until resolution.
- Document detailed and accurate notes, record them on ITSM tool
Job Category
Skills
- Ensure all the User contacts are responded within the defined Turn Around Time
- All the L1 Incidents are resolved as per the defined Resolutions Timelines
- Follow-up on individual ticket stacks to ensure that tickets are addressed on a timely basis and ageing is kept at minimum.
- Ensure Quality Ticket Coding and Classification for all tickets being logged and processed.
- Taking ownership of calls/emails logged by his/her colleagues in his/her absence.
- Mentoring and providing floor support to the newly joined associates.
- Should be proactive in assisting the colleagues, during High Volume Time.
How to Apply
| Action | Link |
|---|---|
| Apply Online | Click Here |
| Instagram Job Updates | Click Here |
| Telegram Job Updates | Click Here |
