CGI has officially announced Service Desk Support job openings in Hyderabad for 2026. This opportunity is ideal for Freshers and early-career professionals seeking to build a career in Service Desk Support. Candidates with a Any Graduate can apply for this full-time onsite role.
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About CGI
CGI Inc. is a global IT and business consulting services company founded in 1976 and headquartered in Montreal, Canada. It provides services such as IT consulting, systems integration, cybersecurity, cloud solutions, and business process services. CGI serves industries including banking, healthcare, government, telecom, and manufacturing, helping organizations improve efficiency and accelerate digital transformation worldwide.
Job Details
| Field | Information |
|---|---|
| Position | Service Desk Support |
| Qualification | Any Graduate |
| Experience | 0 – 1 Years |
| Salary | 3-4 LPA |
| Location | Bangalore, Pune |
| Last Date | ASAP |
Job Description:
- Job Brief – Service Desk Associate (Fresher Hiring)
- Education: B.Sc. Computer Science / BCA / BTech
- Year of Passing: 2023, 2024 & 2025
- Role: Service Desk Associate / IT Helpdesk
- Work Location: Bangalore / Pune
- Work Mode: WFO
- Shifts: Rotational shifts including night shifts
- Employment Type: Full-time
Responsibilities:
- Act as the first point of contact for all IT-related queries via phone, email, chat, or ticketing tools.
- Provide L1 troubleshooting for hardware, software, network, email, VPN, and application issues.
- Perform password resets, account unlocks, and user access support.
- Log and track incidents in the ticketing system and ensure timely closure as per SLA.
- Escalate unresolved issues to L2/L3 teams.
- Document resolutions and maintain knowledge base updates.
- Deliver excellent customer service and communicate solutions clearly.
Job Category
Requirements:
- B.Sc. Computer Science / BCA / BTECH – 2023 , 2024 or 2025 passed outs.
- Minimum 60% academic score throughout (10th, 12th & UG).
- No active backlogs.
- Strong academic performance and willingness to learn.
Skills:
- Good understanding of computer fundamentals, operating systems, networking basics, and MS Office.
- Basic knowledge of Windows troubleshooting, system configuration, and common IT tools.
- Strong communication skills (verbal & written).
- Good problem‑solving and analytical abilities.
- Ability to work in a fast-paced, customer‑centric environment.
- Willingness to work in 24/7 rotational shifts.
- Immediate joiners preferred.
- Training & certification opportunities (ITIL, MS365, ServiceNow basics).
- Health insurance and additional corporate benefits.
- Growth opportunities within IT Support & Infrastructure teams.
How to Apply
| Action | Link |
|---|---|
| Apply Online | Click Here |
| Instagram Job Updates | Click Here |
| Telegram Job Updates | Click Here |
