Genpact has officially announced Technical Support job openings in Bangalore for 2026. This opportunity is ideal for Freshers and early-career professionals seeking to build a career in Technical Support. Candidates with a Any Graduate can apply for this full-time onsite role.
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About Genpact
Genpact is a global professional services firm headquartered in New York, USA. Founded in 1997 as a business unit of General Electric, it later became an independent company. Genpact provides services in digital transformation, data analytics, finance and accounting, supply chain management, and business process outsourcing (BPO), helping organizations improve efficiency and business performance worldwide.
Job Details
| Field | Information |
|---|---|
| Position | Technical Support |
| Qualification | Any Graduate |
| Experience | 0 – 3 Years |
| Salary | 3.5-6 LPA |
| Location | Bangalore |
| Last Date | ASAP |
Job Description:
- Support technical queries for hardware: NUCs, Processors, Wireless, Graphics, Unison, Ethernet Products etc. and OEM Products (laptops etc.) via Call, Chat and Email
- Perform troubleshooting to fix the customer issues via Call, Chat and Email
- Perform RAS (Remote Access Session) when required via Chat and Phone
- Expected to take 25 to 30 calls a day. (AHT 6-9 mins)
- Follow-ups via Email and phone on cases
- Knowledge base Article creation for handled queries.
- Identify and own Lean and Transformation projects.
Job Category
Skills:
- Should be fluent in English and Hindi
- Should have a bachelor’s degree or higher, (B. Tech/ BCA/BSc Computer Science will be preferred)
- Good communication skills, both written and oral, and should be able to handle client interaction.
- Basic Knowledge on Microsoft Office, Windows Operating Systems, hardware
- Good Knowledge of Desktop/Servers, hardware: NUCs, Processors, Wireless, Graphics, Unison, Ethernet Products etc. and OEM Products (laptops etc.)
- Customer Experience & Process Improvement Capabilities
- Ability to manage multiple priorities
- Good analytical skills
