Zebronics has officially announced Customer Support job openings in Mumbai for 2026. This opportunity is ideal for Freshers and early-career professionals seeking to build a career in Customer Support. Candidates with a Any Graduate can apply for this full-time onsite role.
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About Zebronics
Zebronics is an Indian brand that manufactures consumer electronics and IT accessories. Founded in 1997, it offers products like speakers, headphones, keyboards, mice, monitors, smart TVs, and gaming accessories. The brand is known for providing affordable and stylish tech products. Zebronics has a strong presence across India through retail stores and online platforms, focusing on innovative and budget-friendly solutions for everyday users.
Job Details
| Field | Information |
|---|---|
| Position | Customer Support |
| Qualification | Any Graduate |
| Experience | 0 – 2 Years |
| Salary | 3-4 LPA |
| Location | Mumbai |
| Last Date | ASAP |
Roles & Responsibilities
- Handle inbound and outbound customer interactions via phone, email
- Resolve customer queries related to product installation, usage, troubleshooting, warranty, and services.
- Provide accurate information about Zebronics products, features, and service policies.
- Log customer interactions and maintain records in CRM/helpdesk systems.
- Manage warranty claims and RMA processes as per company guidelines.
- Coordinate with service centers, logistics, and technical teams for issue resolution.
- Escalate complex or unresolved issues to the concerned department in a timely manner.
- Ensure adherence to defined TAT (Turnaround Time) and quality standards.
- Maintain high levels of customer satisfaction and service excellence.
- Prepare daily/weekly reports on customer issues and feedback trends.
Job Category
Skills
- Excellent verbal and written communication skills (English & Hindi; regional language is a plus).
- Strong problem-solving and troubleshooting skills.
- Basic technical knowledge of consumer electronics, audio devices, and IT peripherals will be an added advantage.
- Experience with CRM/helpdesk tools is an added advantage
- Ability to handle voice, and Email Support effectively.
- Good multitasking and time management abilities.
- Customer-centric attitude with strong interpersonal skills.
- Proficiency in MS Office (Excel, Word).
