Cognizant has officially announced Customer Support job openings in Hyderabad for 2026. This opportunity is ideal for Freshers and early-career professionals seeking to build a career in Customer Support. Candidates with a Any Graduate can apply for this full-time onsite role.
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About Cognizant
Cognizant is a global information technology services and consulting company headquartered in the United States. Founded in 1994, it provides services such as digital transformation, cloud computing, artificial intelligence, data analytics, and business process outsourcing. Cognizant serves industries including healthcare, banking, insurance, retail, and manufacturing, helping organizations modernize operations, improve efficiency, and enhance customer experience using advanced technology solutions.
Job Details
| Field | Information |
|---|---|
| Position | Customer Support |
| Qualification | Any Graduate |
| Experience | 0 – 1 Years |
| Salary | 3-4 LPA |
| Location | Pune, Hyderabad |
| Last Date | ASAP |
Role & responsibilities
- Handle inbound and outbound customer inquiries via cases, email, and live chat during the night shift.
- Diagnose and resolve customer issues efficiently, providing accurate and complete information.
- Maintain detailed, accurate records of all customer interactions and transactions in the CRM system.
- Collaborate with team members and escalate complex problems to the appropriate internal departments.
- Adhere strictly to all company policies, procedures, and service level agreements (SLAs).
Job Category
Skills
- Communication Excellence
- Superior Verbal Skills: Ability to speak clearly, confidently, and professionally over the phone to explain complex information and resolve issues.
- Strong Written Skills: Proficiency in drafting professional, grammatically correct emails and chat responses.
- Active Listening: Exceptional ability to listen to customer concerns, empathize, and quickly understand the root of the problem.
- Bilingual ability (if applicable to the business needs) is a significant advantage.
- Computer and Technical Proficiency
- Excellent Computer Handling Skills: High comfort level and efficiency in using multiple computer applications, browsing interfaces, and company-specific software simultaneously.
- Typing Speed and Accuracy: Ability to type quickly and accurately to maintain detailed customer records and manage real-time chats.
- Basic Troubleshooting: Foundational knowledge or quick aptitude to learn product/service-specific technical troubleshooting steps.
How to Apply
| Action | Link |
|---|---|
| Apply Online Pune | Click Here |
| Apply Online Hyderabad | Click Here |
| Instagram Job Updates | Click Here |
| Telegram Job Updates | Click Here |
