Genpact has officially announced Process Associate job openings in Bangalore for 2026. This opportunity is ideal for Freshers and early-career professionals seeking to build a career in Process Associate. Candidates with a Any Graduate can apply for this full-time onsite role.
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About Genpact
Genpact is a global professional services company specializing in digital transformation, business process management, analytics, and AI-driven solutions. Headquartered in the United States, it was originally part of General Electric. Genpact serves industries such as banking, insurance, healthcare, manufacturing, and consumer goods, helping organizations improve efficiency, optimize operations, and deliver better customer experiences through technology and process innovation.
Job Details
| Field | Information |
|---|---|
| Position | Process Associate |
| Qualification | 0 – 2 Years |
| Experience | Any Graduate |
| Salary | 3-5 LPA |
| Location | Hyderabad |
| Last Date | ASAP |
Responsibilities:
- Handle multiple chats at the same time (3+ Active Chats simultaneously)
- Respond to the customer queries & issues in timely manner
- Provide solution to the customer basis the available help articles and within the policies
- Replicate customers issue and report necessary bugs/suggestions/ideas
- Provide excellent services to the customers
- Work closely with internal departments to provide the required information/support to the customer
- Support technical queries related to Domain, Hosting, Server, SSL, Email, Site Lock, Site backup, or any other such product that is owned by end customer
- Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
- Maintain a deep understanding of client process and policies
- Upskill to enhance the knowledge time to time and offer support
Voice support
- Respond to customer queries and customer’s concern
- Provide support for data collection to enable Recovery of the account for end user.
- Maintain a deep understanding of client process and policies
- Reproduce customer issues and escalate product bugs
- Provide excellent customer service to our customers
- You should be responsible to exhibit capacity for critical thinking and analysis.
Job Category
Why join Genpact?
- Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation
- Make an impact Drive change for global enterprises and solve business challenges that matter
- Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities
- Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture Our courage, curiosity, and incisiveness – built on a foundation of integrity and inclusion – allow your ideas to fuel progress
How to Apply
| Action | Link |
|---|---|
| Apply Online | Click Here |
| Instagram Job Updates | Click Here |
| Telegram Job Updates | Click Here |
